Every ElevateOps prepaid plan includes a dedicated healthcare support professional assigned to your practice. During onboarding, you'll select the primary role that best matches your operational needs. Your assigned professional will then be trained on your clinic's workflow and perform responsibilities aligned with that role.

Available Healthcare Support Roles:

🩺 Virtual Medical Receptionist

• Answer inbound calls

• Schedule and confirm appointments

• Send patient reminders

• Take messages

• Respond to basic patient inquiries
  
  

📋 Patient Intake Coordinator

• Register new patients

• Collect patient demographics

• Prepare intake documentation

• Verify patient information

• Prepare records before appointments
  
  

🛡️ Insurance Verification & Authorization Specialist

• Verify insurance eligibility and benefits

• Process prior authorizations

• Verify referrals

• Assist with insurance-related inquiries
  
  

💳 Medical Billing & Claims Specialist

• Submit insurance claims

• Follow up on claims

• Post payments

• Assist with denial follow-up

• Support basic accounts receivable activities
  
  

📁 Medical Records Coordinator

• Maintain electronic health records (EHR)

• Upload and organize patient documents

• Process medical records requests

• Update patient records

• Ensure documentation accuracy
  
  

🔄 Referral Coordinator

• Coordinate specialist referrals

• Track referral status

• Communicate with referring providers

• Manage referral documentation

• Follow up on pending referrals
  
  

💼 Healthcare Administrative Assistant

• Manage emails and calendars

• Perform data entry

• Prepare documents and reports

• Maintain spreadsheets

• Provide general administrative support
  
  

Can responsibilities be customized?

Yes. While each package plan is assigned a primary healthcare support role, responsibilities can be tailored during onboarding to align with your practice's workflow and administrative needs.

Yes. While our standard plans are prepaid, we understand that every healthcare practice has unique billing preferences.

For qualified clients, ElevateOps Solutions may offer postpaid billing, allowing you to receive our healthcare administrative support services first and pay after the billing period. Under this arrangement, an invoice will be issued at the end of each week for the services provided.

Post Billing Eligibility is determined based on factors such as the requested service, engagement terms, and other business considerations.

If you would like to request weekly postpaid billing, please contact us at customerservice@elevateopssolutions.com or simply click the blue Messenger button below to chat with us. We'll be happy to discuss a billing arrangement that works best for your practice..

Yes. While each prepaid plan is centered around a primary healthcare support role, responsibilities can be customized during onboarding to align with your practice's workflow and operational needs.

Through our Workflow Discovery and Documentation process, we work closely with you to understand your procedures, priorities, and preferred way of working. This allows your assigned Healthcare Support Professional to provide support that integrates seamlessly into your existing operations while remaining focused on their primary role.

Our goal is to become a natural extension of your administrative team—not require your practice to adapt to ours.

Yes. During onboarding, we learn your existing workflow and provide role-specific training so your assigned Healthcare Support Professional can work within your preferred EHR, practice management software, and communication platforms..

We offer six flexible prepaid plans designed to accommodate healthcare practices of different sizes and administrative support needs. Every plan includes a dedicated Healthcare Support Professional, structured onboarding, workflow documentation, role-specific training, ongoing supervision, quality assurance, and business continuity support.

Launch 5 Hours $170

Essential 10 Hours $290

Starter 20 Hours $499

Growth 40 Hours $949

Executive 80 Hours $1,799

Enterprise 160 Hours $3,199

Your prepaid service hours begin only after:

• Your workflow has been documented.

• You approve the workflow.

• Your assigned Healthcare Support Professional has completed onboarding and is ready to begin supporting your practice.

This ensures you receive the full value of every prepaid hour..

Absolutely. As your practice grows, you can increase your prepaid service hours or adjust your plan to better match your operational needs.